Send cases for review by a manager, supervisor or the legal department
Send Cases For Review
The investigator simply clicks a button to send a case for review and it is placed into a queue for the appropriate reviewer. Some organizations have one cycle of review before a case is closed, and some have three or more.
i-Sight can be configured to incorporate any number of review cycles to match your organization’s existing procedures. By incorporating case review cycles into the workflow, i-Sight enforces the approval process, ensuring cases are never closed prematurely, and every case receives the necessary reviews and approvals.
Set to-do’s to remind investigative team members of tasks and deadlines and keep cases on track.
Case Status Alerts
Understand the status of any case, any time. Use alerts to notify you of changes in the status of a case to ensure cases are progressing as planned.
Set workflow alerts to keep cases on track and keep managers on top of deadlines and aging cases.
Assign cases automatically, based on user-defined rules, or on a case-by-case basis. Investigators are alerted when a new case is assigned to ensure timely follow-up.
Allow real-time collaboration by providing your investigation team with access to see, add to and edit case files.
“i-Sight offers critical automation and with alerts to ensure every team member follows the proper process.”
Create new cases quickly and easily, collecting all complaints and case-related information from any intake stream into one central file.
Manage investigations with workflow rules that create a logical, structured process and all case information stored in one place.
Analyze investigation data using i-Sight’s powerful summary reports that provide in-depth information on trends and areas of risk.