Select appropriate investigators for each case. Selecting an investigator becomes a difficult task when employees know each other on a personal level. Even if there is not a direct reporting relationship between an employee and the investigator, ensure there are also no personal biases that will interfere with an investigator’s judgment. Depending on the size of an organization, companies may use third party investigators, while others use internal staff. There are pros and cons to both, as internal employees are fully versed in company policy and procedures, whereas third party investigators are able to maintain neutrality, as it’s unlikely they have any personal interests vested in the outcome of the investigation.
Choose investigators who will remain neutral and enter the investigation without prior judgment regarding the situation. In order to conduct a proper investigation, companies must be able to prove the investigation was conducted in a fair, unbiased manner. If an investigation is proven to be biased, companies face various consequences, as they have not fulfilled their obligations to the investigation.