i-Sight Investigation Software: Simplifying Case Management

i-Sight Investigation Software is a customizable, centralized case management solution developed to help investigators, HR personnel and other members of a company’s investigative unit effectively manage case files.

Posted by Joe Gerard in on July 21st, 2010

i-Sight Investigation Software Overview

i-Sight Investigation Software is a customizable, centralized case management solution developed to help investigators, HR personnel and other members of a company’s investigative unit effectively manage case files. The above video provides a verbal and visual overview of how i-Sight Software works and the benefits it has to offer. Here are some of the topics discussed in the short video:

  • Centralized, Web-based Case Management- As investigators are sometimes located around the world, collaboration and case access become issues that increase the time spent on an investigation. i-Sight centrally stores cases so that they can be accessed from anywhere, as they are stored and accessible through a web-browser. This allows investigators to work on cases from any location, at any time, therefore reducing the amount of time spent on investigations.
  • Case Access- In i-Sight, case access can be restricted down to the field level. For security reasons, there may be sensitive case information that cannot be shared even within the investigative team. Therefore, investigators may only be granted permission to see cases and tasks assigned to them. Access can be determined by a number of factors- location, allegation type, department and other factors unique to any company’s business processes.

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  • Investigation Managers- When using i-Sight, investigation managers can control who views which case files. New cases are held in queue, where managers can assign cases to the appropriate investigator. Managers can review the work completed by investigators, and can issue reminders for tasks that are overdue. Reports to measure performance and identify trends can be quickly created through the use of dashboard reporting.
  • Alerts- Reminders, notes, expense tracking, attaching exhibits and evidence management can all be done effectively within i-Sight. In order to complete investigations on time, automatic alerts are sent as new cases are entered, to insure the case receives attention immediately. Throughout the investigation process, alerts are sent if a task is overdue, in order to bring attention back to the case. As time is a critical factor in the success of an investigation, alerts make it easier to ensure no case is forgotten.
  • Reporting- With many home-grown case management solutions, reports must be manually assembled, which is extremely time consuming in ineffective. With i-Sight, reports are created in minutes, as case information is extracted from the case file and compiled into a customized report template. This feature significantly reduces reporting time, improves report consistency and allows for remedial action to be taken sooner.
  • Hosting, Support and System Updates- i-Sight is a hosted solution, which means there is no need to install and manage server hardware or an in-house system. Our staff builds, implements and updates systems as required, therefore, no IT resources are required on our client’s behalf. If a system requires an update- for example, workplace policies are amended or investigators enter or leave the workplace- i-Sight can be updated to reflect these developments.

Joe Gerard
Joe Gerard

CEO, i-Sight

Spend my days showing off the i-Sight investigative case management software and finding ways to help clients improve their investigations. Usually working with corporate security, HR & employee relations, compliance and legal teams.

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