Telephone Interviews

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Under certain circumstances, it may be required that an investigation interview take place over the telephone.

Telephone interviews pose a number of challenges for investigators, as there are certain things that need to be taken into consideration when trying to get to the truth and get the facts when you are unable to see a person face to face. Expert investigator Don Rabon shares tips to help investigators overcome the challenges of telephone interviews.

  • How to conduct telephone interviews
  • Key differences between over-the-phone and in-person interviews
  • Special considerations
  • Challenges
  • Recording telephone interviews, disclosure (different laws in different states)
  • Detecting deception over the phone
  • Exercises for developing and improving skills
Webinar Presenter

Don Rabon
Don Rabon


Don Rabon, CFE, author, speaker, instructor and former investigative director, has more than 35 years of experience conducting training in interviewing techniques, detecting deception and investigative disclosure analysis.
He is the author of many books, including Interviewing and Interrogation
2nd Edition and Fraud Related Interviewing.
He is retired from the North Carolina Justice Academy, North Carolina Department of Justice, where he served as Deputy Director.

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