Whiteboard Wednesday: Investigation Planning & Task Management

Investigators need to take time at the outset of an investigation to figure out what tasks need to be completed, who needs to be interviewed, what evidence needs to be collected, third parties that might have to be involved and so on.

Posted by Joe Gerard in on May 11th, 2011

Planning is a critical part of a successful investigation. Investigators need to take time at the outset of an investigation to figure out what tasks need to be completed, who needs to be interviewed, what evidence needs to be collected, third parties that might have to be involved and so on. You also need a system that’s flexible and allows you to add to the list and make changes as the investigation progresses. Keeping track of all of these tasks – and sometimes people – can be challenging, but case management software can help.

Investigation Planning Tools


Our case management software comes equipped with a series of tools to help investigators efficiently plan and manage investigations and tasks.

Who Does What: Inside of each case, an investigator can log in and record their notes. The system logs the activity, name of the person who completed it and the date. This makes it easier on managers and other people assigned to the case, as they can go into the case file and see what activity has taken place since they last logged in. The tasks are placed in chronological order in the case file for easy reference and organization.

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Reminders: Instead of adding a note, you can add tasks to the case file. A benefit to setting tasks in i-Sight is that you can establish due dates for each activity. When a user logs into i-Sight, the tasks they are responsible for are displayed on their dashboard. This makes it easier for investigators to plan out their day and accomplish each assignment on time. As the due date approaches, you’ll be emailed an alert, reminding you that you have something due soon. You can pick how far in advance these alerts are sent to you.

Task Assignment: As an investigator, sometimes you need assistance from other people in your organization. Tasks can be assigned to people in other departments or fellow investigators. Assigned tasks are added to the case file, making it easier for investigators to see who owes them what information and the tasks they have to complete.

Management Tip:

Managers can log into i-Sight to see what tasks are outstanding or overdue. This provides them with the insight they need to better manage their investigative team. Management can address identified issues to ensure that investigations are completed on time and that any delays are rectified before they grow out of hand.


Joe Gerard
Joe Gerard

CEO, i-Sight

Spend my days showing off the i-Sight investigative case management software and finding ways to help clients improve their investigations. Usually working with corporate security, HR & employee relations, compliance and legal teams.

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