Ensure confidentiality and restrict functions available to your team
Access can be restricted right down to the field level, designating what users can do and what they can view.
Restrictions can be set by department, country or case type and defined by role. You have complete control over each user’s access type.
Customizable access roles allow authorized users to see case information, edit and add notes and files, based on their role. Highly confidential cases can also be hidden from most users and only made accessible to managers or investigators with the highest level of access.
What Users Can Do
Restrict rights so that certain users can be given ‘read-only’ access to cases, while other uses can be given rights to edit case files.
What Users Can See
Set customized access to ensure case information is visible only to those authorized to see it, based on role level, case type, geographical region, or other criteria.
Set customized levels of access to case files for each role in the investigative team.
“Some of our cases might involve three or four investigators in different parts of the state. With i-Sight, they can each enter their own information separately in the case file.”
West Virginia Insurance Commission – Fraud Unit
Search files, track expenses and time, and access an entire case history, including notes, emails and evidence. The case file is a complete audit trail.
Enforce a structured process according to established best practices, from intake, through case assignment and tracking, to resolution.