Businesses cannot afford the costs associated with workplace theft, lawsuits and unproductive processes or employees. The same applies to investigators and the investigation process. How much time do your investigators spend completing paperwork and filling out reports? How much time does that leave them to be out in the field, conducting interviews and moving on to the next case?

The longer it takes investigators to close a case, the more expensive the investigation becomes.  Executives and managers are looking for efficient investigation tools that save time and money.

The issue of time is a growing concern for those involved in internal investigations. Businesses are also faced with growing legal pressures to start investigations promptly and comply with a growing list of policies and procedures, in order to reduce or eliminate the company’s liability in the case.

Common Questions

Many of the people we speak with about implementing i-Sight want to know more about how they can save time and better manage their cases. A lot of the answers to these questions come directly from our clients.

Investigation Paperwork

One of the major concerns is the amount of time investigators spend filling out the paperwork that’s associated with an investigation. You need to have all the facts in order to determine an outcome, but sometimes having to record the same information over and over again and e-mail it around to your team can make for a lot of wasted time. At TriZetto, ”the old system they were using made it difficult to ensure that consistent entries were made by every investigator and accidental errors could overwrite previous entries. These challenges made the data difficult to analyze. In Excel, one little spelling mistake or a blank space can throw things completely out of whack when you try to sort, or filter the data.”

Collaboration

These methods also make it impossible for multiple team members to work on a case simultaneously, as the files can only be updated by one user at a time. This increases the time it takes to complete an investigation because other members on your team are left waiting for pieces of the investigation to be sent to them in order to complete their tasks. With i-Sight, we help you eliminate this kind of duplication of effort and enable everyone to access and collaborate within a central case file. Profiles, cases and personal information you have previously recorded about people involved in the investigation are saved into the system and are recognized and automatically populated so that you don’t have to record everything all over again.

Accuracy is another important consideration that we are frequently asked about. At the West Virginia Insurance Commission Fraud Unit, “before implementing i-Sight, the lead investigator would sit down and manually go through all of the information in a file in order to write up a summary. It was very time consuming, which meant that people often got frustrated and took shortcuts. With i-Sight, you just press a button and the system spits out a complete written report. It saves a lot of man-hours and eliminates duplication of effort. Also, the final result is more accurate.”

Time Saving Answers

Not only is the data easier to access with i-Sight, but the level of detail is much richer, too. Once a new case is created, the i-Sight system guides users step-by-step through a series of drop-down entry fields that have been customized to conform to any client’s existing workflow while ensuring accuracy and efficiency. Entering a new case takes only a few minutes and requires little specialized training. From that point on, automatic reminders and alerts help to ensure that case records are always kept up-to-date and that individual investigations aren’t neglected or overlooked.

At TriZetto,  ”our investigations proceed more efficiently, our clients get better information, our senior management is better informed and I and my staff have more time to devote to operational responsibilities by using i-Sight.”

To request a free demo and learn more about what i-Sight can do for your business:

i-Sight is web based investigation software for more effective case management and reporting.  Many of the companies we speak to are trying to decide between building a system, buying on-premise software or using a hosted investigation software solution like i-Sight.

We’ve been hosting software to manage customer complaints and investigations for more than 11 years and the attitudes towards SaaS solutions have changed dramatically over that time.  More companies now realize that the Total Cost of Ownership related to on-premise software includes much more than implementation and licensing fees.

Forrester Research recently published a report, “The ROI of Software-As-A-Service” (We’ve embedded the report below), where they describe the generally accepted benefits of the SaaS model, but they also highlight a couple of key difference makers in determining ROI for a given application type.

According to Forrester it comes down to ease-of-use, which means companies can spend less on training and will achieve higher user adoption rates.  Higher adoption rates lead to greater ROI.  We speak to companies who don’t like the idea of a recurring fee, however Forrester points out that for many application types the SaaS model leads to lower TCO over the long-term.  Companies using SaaS solutions are able to reduce hardware and data centre costs, IT support/ staffing, eliminate upgrade and maintenance fees and over the long-term their total cost of ownership is actually lower than on-premise software solutions.

The SaaS advantage

On premise software is more expensive to deploy and maintain than SaaS solutions.  SaaS solutions like the i-Sight Investigation Software eliminate capital expenditures; reduce IT personnel costs associated with implementation and ongoing support and enable businesses to pay-as-you-go.  Most traditional software involves a very large upfront license fee and annual maintenance costs that generally exceed 20 percent of the original license fee.  i-Sight eliminates this upfront cost, enabling business to quickly realize a return on investment.

Web-based software is safer

With i-Sight your data is backed-up daily and stored on secure, always updated, enterprise level servers in a state-or-the-art, highly secure data centers.

With traditional software employees save data on their desktop, laptop or USB drives.  Laptops are stolen, desktops aren’t backed up properly and it’s difficult to keep up with security patches and updates.

Everything is together in one place

You can’t leave information in the wrong place or on the wrong machine.  All of your data is stored in one place and accessible from any computer, any time.  Safe, secure, password protected, and encrypted.

Your data is automatically backed up daily

All your data is backed up every day.  Backups are stored in multiple locations to ensure data is never lost.  We run regular restoration tests to ensure that in the event backups are needed we can quickly get you back up and running.  Since our first day in business, over ten years ago, we have never lost any data.

Your data is safe and secure

Our world-class data centre has guards on duty 24 X 7, bio-metric locks, chaperon only access to servers and 24-hour video surveillance.  Our software and hardware are regularly updated to ensure we are using the latest security patches.  All network traffic is routed through enterprise-class firewalls to keep your information safe.

There’s nothing to install – ever

You already have everything you need to start using i-Sight today!  There is nothing you need to download or install on your computer or network.  Just like your banking site, you simply log in to i-Sight using your web-browser.

Everything is “compatible”

Traditional software requires that you have the matching operating system or that your IT group support the software “platform” it’s built upon.  Because i-Sight is hosted, web based software it works on any platform with a web browser and an Internet connection.

Work from home, or work on the road

With i-Sight, your office is everywhere.  You can access all you case information from work, home, the road or a hotel room.

Useful Links for More ROI Info.

i-Sight Security, Reliability & Privacy Whitepaper

i-Sight ROI Analysis

Here’s the report ”The ROI of Software-As-A-Service” as published on DocStoc:

The ROI Of Software-As-A-Service –