New York City Health + Hospitals/Correctional Health Services
The Correctional Health Services division of NYC Health + Hospitals provides health care to individuals detained in the New York City criminal justice system. With approximately 43,000 admissions a year, the team works around-the-clock to provide comprehensive health care services.
In 2016, the Patient Relations group in Correctional Health Services began searching for a system to handle requests and concerns about health care services. Successful implementation of i-Sight to this use case led to further adaptations of i-Sight to other uses.