Now that HHCM is up and running with i-Sight, DeCusatis is enthusiastic about the changes that have ensued. “It’s saving time, it’s increasing our reporting overall. And it helps us to improve our compliance. We’re Joint Commission accredited and we must be compliant with our incident reporting so this really helps us to meet the Joint Commission standards as well.” she says.
Increased efficiency has resulted in faster turnaround for investigations and resolutions for clients and their families and quicker, more effective, reporting:
DeCusatis estimates that the efficiency increases with i-Sight save HHCM about $50,000 per year in employee wages. “Employees are able to spend more time in the field producing billable hours versus time out of the field to complete reports,” she says.
Better Reporting and Compliance
Better reporting has prompted better training and education, resulting in fewer incidents. “For example, with falls we can tell where the falls occurred,” says DeCusatis. “Do the majority of falls occur in the bathroom? Do they occur in the bedroom, getting out of bed, getting out of a chair? For infections, are they catheter-related infections? Is it an education issue that we need to do with staff proactively to avoid an increase in infections?”
HCCM achieves better compliance with Department of Health and Joint Commission reporting requirements. “Citations from the Department of Health can result in a provisional license with monetary penalties – having a system to document incidents decreases the likelihood of this happening as a result of an undocumented client/caregiver complaint,” says DeCusatis. With better reporting, HHCM is able to provide thorough, organized, professional reports.
HHCM now has an efficient, effective case management system, tailored to their needs, that saves them time and money and improves their compliance and reputation with regulators.
“All along the way and all through development there were times that we were able to test and see what works and what didn’t work, so that the system was perfect when it was finally completed,” says DeCusatis. “I can’t say enough about the service that i-Sight provided; it’s amazing. We work with a lot of vendors and [i-Sight was] the most accommodating and patient and took the time to explain everything.”