The purpose of an investigation interview is to obtain the greatest quality and quantity of truthful information, and investigators have an arsenal of tools they can use to get them to that goal. But many of the traditional questioning styles used to elicit information are manipulative, or even coercive, and results show that these approaches aren’t effective and produce less information or, even worse, false information.
Investigators can get better results using relationship-building skills, such as rapport and reciprocity. But reciprocity must be employed with sincerity to build credibility with the investigation interview subject and using it effectively requires training and practice.
Join Mark Anderson, director of training with Anderson Investigative Associates, as he discusses the effective use of reciprocity in investigation interviews.
The webinar will cover:
- The two types of reciprocity: emotional and material
- Promising reciprocity
- Building credibility using reciprocity
- Effective questioning
- Trust building
- Active listening
- Establishing commonality
- Building rapport