Simplifying Information Management and Access: The Case File

Today’s society is on information overload. Companies gather, manage and track data from a ton of people for a wide range of reasons. But what is the importance of accurate, timely information?

Posted by Joe Gerard in Ethics & Compliance, Human Resources on December 22nd, 2010

Today’s society is on information overload. Companies gather, manage and track data from a ton of people for a wide range of reasons. But what is the importance of accurate, timely information? For investigators, information means everything. The outcome of the investigation and the consequences for the individual found guilty of violating the law or company policy are riding on evidence and investigation interviews. For those who process insurance claims; processes and information are important to ensure that the right people are given accurate payments. Keeping records up-to-date can be challenging – if you aren’t properly equipped.

The Case File

You know that feeling you get when you are packing for vacation and you feel like you’re forgetting something? You can’t afford to have that feeling when collecting employee/ client information or statements and evidence from an investigation. Everything needs to be stored in one location, with nothing left behind. The case file is the information hub in any investigation, record file or other type of client or employee information file.

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Say “so long” to lengthy email chains and searches for documents you know you have, but aren’t quite sure where they are. You want a system that will allow you to keep everything, and I mean, EVERYTHING, in one place. It should matter to you that your case management system has the ability to allow you to attach different types of files, forms, emails and other types of correspondence to the case file. The case file is an easy way to organize and share information, as the case file can also be accessed by anyone else with the authority to do so.  This makes it possible for multiple people to access information at any time, saving them time as they no longer have to wait for someone to send them the documents they need.


Chances are, employee and client information is stored in a few different systems across your organization. This is a common practice that poses some challenges when information needs to be accessed by someone in another department. Access to information needs to be quick and simple. Information access will obviously depend on the person’s role within the company for privacy concerns, but it is possible to build these rules into a case management system.

When Allstate’s Lyn Scrine presented at the SCCE conference, she focused on the fact that she can now access more information than she ever imagined. How is this possible? Integration. When implementing case management software at Allstate, they worked with their provider, i-Sight, to migrate information from four separate databases, 10 years of corporate security data and eventually they will add the company’s SAP system for data sharing to the list. Breaking down the barriers to information helps save time, letting you get your job done faster.

How do you keep track of information you collect from customers, clients and employees? Do you run into information barriers when trying to get your job done?

Joe Gerard
Joe Gerard

CEO, i-Sight

Spend my days showing off the i-Sight investigative case management software and finding ways to help clients improve their investigations. Usually working with corporate security, HR & employee relations, compliance and legal teams.

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