#Webinar
Best Practices for Responding to Ethics Hotline Reports
Best Practices for Hotline Report Response
Details
Organizations with ethics hotlines lose 50 per cent less to fraud than those without hotlines. They also experience better employee morale and loyalty and improve work policies and procedures with better complaint handling from their reporting hotline.
But collecting employee reports via your hotline is only the first step in complaint handling. Hotline complaints must be addressed with a thorough, fair investigation and timely resolution. And these are the steps where many companies fail.
Join Lorene Schaefer, CEO of Win-Win Resolve, Inc. for a webinar on best practices for responding to reports from your ethics hotline.
The webinar will address complaint response best practices such as:
- How to triage complaints effectively
- Assessing priority and assigning an investigator
- Ongoing case management
- Steps to a fair resolution
- Follow-up with the reporter
- Monitoring for retaliation
- Hotline management
- Report response procedures
Webinar Presenter
