Conflict Resolution Cheat Sheet

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A skillful mediator knows that no two workplace conflicts are exactly alike. A skillful mediator also knows that there are multiple conflict resolution strategies and that choosing the most appropriate one can turn a potentially harmful conflict into a healthy and educational experience for all.

Download this free cheat sheet to learn the five common strategies for conflict resolution–accommodating, avoiding, compromising, collaborating and competing–and exactly when to use them.

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