Download the guide to learn how to

Handle customer complaints better

DRAMATICALLY IMPROVE YOUR COMPLAINT-HANDLING PROCESS WITH PROVEN BEST PRACTICES

Most companies strive to exceed the expectations of their customers but only the best companies succeed. They do so by:

  • Empowering frontline employees to resolve complaints on the first contact
  • Entering complaint data in fully automated, integrated information systems
  • Analyzing data and using it to fix the root causes of dissatisfaction

This best practices guide offers tips, tricks and strategies for each step of the complaint-handling process plus a printable checklist for implementing these best practices.

TABLE OF CONTENTS:

  • Leadership Strategies
  • Information & Analysis
  • Planning
  • HR Development & Management
  • Complaint Process Management
  • Business Results
  • Social Media & Online Complaints
  • Checklist for Implementing Best Practices
  • Complaint Management System Checklist

 

 

 

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