Identify Workplace Trends with Case Management Software

Centralized tracking and reporting can help to avert a disaster in your organization by identifying recurring issues.

Posted by Joe Gerard in on August 31st, 2011

Case management software makes it easier for investigators to manage their case loads and investigation tasks, but it also offers a lot of insight into a company. One of the focal points of our case management software is reporting. Reporting is critical for managers to understand what is going on in their organizations. They need tools to help them make informed decisions based on trends and patterns identified in the workplace. If the same incidents keep happening they need to know  so that they can take action to correct it.

The CIBC Incident

During a recent discussion with Canadian privacy lawyer David Fraser, about the importance of identifying investigation trends, he recalled a story about an incident at the Canadian Imperial Bank of Commerce (CIBC) during the early 2000s. Bank tellers were dialing in the wrong fax number when sending confidential client information to what the tellers thought was the bank’s central faxing unit. Intrigued by the story, I did some more digging and found an article from CTV news, Scrap Yard Receiving Bank Clients’ Private Data:

“CIBC has been faxing confidential information about hundreds of its customers to a scrap yard operator in West Virginia for more than three years, and he says he can’t get them to stop. Wade Peer says he has been overwhelmed since 2001 by internal CIBC fund transfer request forms containing the social security numbers, home addresses, phone numbers and detailed bank account data of several hundred bank customers.”

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 The article reports that the mistake wasn’t isolated and that bank employees were making the same error across the country. Obviously this case brings to light a major privacy issue, but it also raises the importance of identifying trends and having a centralized reporting system. This problem could have been resolved sooner had they seen that the same incident was being reported from branches in multiple cities.

How Case Management Helps

Case management software is a great tool to keep everyone in the loop and up-to-date on the latest information. A centralized case management system is ideal for identifying patterns or trends in both a specific office location or across the entire organization. Alerts can be set up to inform managers when a certain volume of similar incidents are reported in a location. Not only does this bring an important issue to a manager’s attention right away, it gives management the opportunity to find out what’s causing the problem and fix it sooner, rather than later. With an increased need for efficient due diligence, managers need tools that help them see where the problems areas are in their organization.

Here are just a few of the trends you’ll be able to analyze with our case management report feature:

  • Identify the most common allegations or investigation types
  • Analyze cases by geographic location or other relevant variable
  • Spot patterns and emerging trends
  • Report on the outcomes of your investigations .

Joe Gerard
Joe Gerard

CEO, i-Sight

Spend my days showing off the i-Sight investigative case management software and finding ways to help clients improve their investigations. Usually working with corporate security, HR & employee relations, compliance and legal teams.

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