While your priority as a healthcare organization is to provide top-notch care, things don’t always go as planned. When their expectations aren’t met, patients, residents, clients and their families may reach out by sending a complaint letter to your institution.
This patient complaint letter response template is a free download you can use to ensure you provide clients with satisfying replies to their concerns. While every complaint needs to be addressed slightly differently, this helpful document provides a basic structure you can use again and again. In addition, you’ll find suggestions for appropriate wording and tips on what not to do.
Download this template and use it as a guide when composing replies to patient complaint letters.
Respond to a patient complaint letter that is: