How to Deal with Difficult People

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 If your job involves communicating with employees under difficult circumstances, you have probably encountered aggressive or uncooperative people. Handling these situations competently can help you get the results you need rather than an ugly confrontation. Timothy Dimoff discusses strategies for dealing with difficult people in the workplace.

  • Aggressive versus assertive behavior
  • The difference between reacting and responding
  • Stages of aggression
  • De-escalating aggression
  • Things never to say to someone
  • How to speak “Peace Language” 
Webinar Presenter

Timothy Dimoff
Timothy Dimoff

President, SACS Consulting & Investigative Services

Timothy A. Dimoff, CPP, president of SACS Consulting & Investigative Services, Inc., is a speaker, trainer and author and a leading authority in high-risk workplace and human resource security and crime issues.
He is a Certified Protection Professional; a certified legal expert in corporate security procedures and training; a member of the Ohio and International Narcotic Associations; the Ohio and National Societies for Human Resource Managers; and the American Society for Industrial Security. He holds a B.S. in Sociology, with an emphasis in criminology, from Dennison University.

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