Whiteboard Wednesday: Emailing Investigation Information in i-Sight

i-Sight Case Management Software works with investigators to help keep information in one place that’s accessible 24/7.

Posted by Joe Gerard in on June 29th, 2011

Do you get lost in the string of emails exchanged during an investigation? Many investigators work with a combination of emails, Word documents, network storage folders and spreadsheets. This makes it difficult to summarize case proceedings, and ensure that nothing falls through the cracks. i-Sight Case Management Software works with investigators to help keep information in one place and accessible 24/7.

Emailing from i-Sight

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 Send and receive emails directly from a case file. This feature was designed with the investigator in mind, eliminating the need to leave the case file and access another email provider to send a case-related message. You can send attachments, maintain an address book and perform other email functions. Emails sent from within i-Sight are logged in the case file and date- and time-stamped to ensure all activities are recorded.

Receiving Emails

i-Sight can also receive emails from external sources.  For example, if an investigator sends an email to a witness requesting information, and the witness simply replies to the email, i-Sight will automatically:

  • copy the reply email into the correct case file
  • send a copy of the email to the investigator’s normal “Inbox” outside i-Sight


When an investigator replies to an email that was sent from within i-Sight, the investigator in charge of the case receives a notification in their regular email inbox and the action is logged in the case file, becoming part of the composite case file that includes every activity completed throughout the investigation.

Investigator Benefits

Investigations are time consuming and involve a lot of information. Having the ability to email from directly within a case files helps investigators save time, since they won’t be searching for – or forgetting about – investigation-related emails. This feature also helps investigators stay organized and access quickly the entire email history of an investigation from one location. This is particularly important when an investigator is juggling multiple investigations, as there’s no need to identify which emails correspond with each case. Emails are stored within the corresponding cases.

Joe Gerard
Joe Gerard

CEO, i-Sight

Spend my days showing off the i-Sight investigative case management software and finding ways to help clients improve their investigations. Usually working with corporate security, HR & employee relations, compliance and legal teams.

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