Workplace investigators encounter a wide variety of people over the course of an investigation, some more challenging than others. Effective handling of each complainant, alleged wrongdoer and witness is crucial to the outcome of the investigation, and good interviewing and investigation skills will always be needed, no matter what challenges they throw your way.
Watch as Bill Nolan, Managing Partner of Barnes & Thornburg LLP’s Ohio office and author of the popular blog series: The Witness Files, outlines strategies for handling five situations you may encounter in a workplace investigation.
Learn how to deal with:
- The reluctant innocent bystander
- The poor performing complainant
- The master manipulator
- The questionable complainant
- The gossipy employee