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Case Types

Customer Complaints

Track, manage and resolve customer complaints with Case IQ case management software.

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The personnel at Case IQ are always accommodating, informative and a pleasure to deal with. The platform is essential to my ability to work effectively. The fields on our database have been modified to adapt to our working needs. The simplicity and ease of the system allows me to be highly productive. Simply put, I could not do my job without Case IQ.”

Peter B., Senior Consumer Service Officer
Data Points

Good Customer Service is Essential

32%

CUSTOMERS WILL LEAVE AFTER ONE BAD EXPERIENCE
A study by PwC found that 32% of customers will stop doing business with a brand they love after just one bad experience.

72%

CUSTOMERS EXPECT RESPONSE WITHIN 24 HOURS
72% of customers expect a response within 24 hours (Source: Dimensional Research). This suggests that companies may need to invest in tools and processes to ensure timely response and resolution of customer complaints.

$75B

LOST DUE TO POOR SERVICE
According to a survey by NewVoiceMedia, U.S. companies lose an estimated $75 billion revenue per year due to poor customer service.

How Case IQ Helps

Provide amazing customer service

Modern consumers don’t just expect to be treated well by brands – they demand it. Case IQ gives you today’s most effective tools for improving customer satisfaction. One key? Quick, efficient investigations.

  • Resolve complaints quickly
    By responding swiftly and prioritizing cases for follow-up, your customers know that you’re there and that you really care.
  • Safeguard customer data
    Keeping sensitive information private protects your customers and your company. Case IQ’s secure, password-protected platform is far safer than storing data in spreadsheets or on paper.
  • Find and stop recurring problems
    By analyzing complaint data to proactively identify underlying issues, we help you fix problems before they escalate into customer complaints.
Resources

Customer Complaints

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Solutions for Every Organization

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Case IQ helps these top companies manage and resolve complaints