Powerful Tool to Track and Manage Complaints

i-Sight ensures that you track every customer interaction efficiently and accurately, creating a clear, searchable record.

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consistently exceed customer expectationsanalyze results for continuous improvement

Respond quickly

Improve customer service

Complaint tracking software with powerful reporting ensures every customer or employee complaint is tracked in a centralized case file, creating a clear, searchable record.

  • Respond quickly to customer and employee complaints
  • Prioritize cases for follow-up
  • Instantly assign cases
  • Manage tasks and due dates
  • Generate insightful reports (tables, charts, graphs)
  • Identify opportunities for improvement

easy intake

never miss a complaint

Capture every complaint using smart web forms, email-to-case, or integration with existing systems or hotlines. For complaints that involve regulatory misconduct, i-Sight ensures you record all the information you need for timely reporting to regulators.

spot trends

analyze risk

Create comprehensive reports that show complaint trends and help you to identify gaps and areas of risk. Automated report distribution ensures that comprehensive complaint data is available to those who need it.

The National Tobacco Company

Case Study

Find out how The National Tobacco Company achieved a 99 per cent customer approval rating using i-Sight complaint management software.

Read the Case Study

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See how i-Sight can help your organization track customer and employee complaints and analyze risk.

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